Privacybeleid

Privacy Policy

Last updated: July 1, 2026

At Mareaux ("we", "us", "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website, purchase our products or otherwise interact with our services.

For the purposes of this Privacy Policy, "you" and "your" refer to any visitor, customer or individual who accesses or uses our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or technological developments.

When changes are made, the updated version will be published on this page together with a revised "Last updated" date. Where required by applicable law, we will take additional steps to notify you of significant changes.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.

Personal Information We Collect

The personal information we collect depends on how you interact with Mareaux.

We may collect the following categories of personal information:

Contact Information

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Order Information

When you place an order, we may collect:

  • Order number
  • Products purchased
  • Order value
  • Shipping method
  • Delivery status
  • Payment confirmation

Account Information

If you create a customer account, we may collect:

  • Username
  • Password (encrypted)
  • Saved addresses
  • Wishlist
  • Purchase history
  • Account preferences

Payment Information

Payments are securely processed through our trusted payment providers.

Depending on the payment method selected, payment providers may collect:

  • Credit or debit card details
  • Bank account information
  • Billing address
  • Payment confirmation

Mareaux does not store your complete payment information.

Customer Support Information

When you contact our customer service, we may collect information such as:

  • Email correspondence
  • Chat messages
  • Photos you provide
  • Return requests
  • Product feedback

This information helps us assist you efficiently and improve our services.

Information We Collect Automatically

When you browse our website, certain information is collected automatically.

This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language settings
  • Time zone
  • Website pages visited
  • Products viewed
  • Time spent on pages
  • Referring websites
  • Purchase behaviour

This information helps us improve the performance, functionality and security of our website.

Cookies and Similar Technologies

Like many online stores, Mareaux uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

  • Keep our website functioning properly
  • Remember your preferences
  • Improve website performance
  • Analyse visitor behaviour
  • Personalise your shopping experience
  • Measure the effectiveness of marketing campaigns

Some cookies are essential for the operation of our website, while others are used for analytics and marketing purposes.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Information We Receive from Third Parties

We may receive personal information from trusted third parties, including:

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products securely and efficiently.

Shopify may process certain personal information on our behalf to facilitate payments, order management, website security and account management.

More information can be found in Shopify's Privacy Policy.

Payment Providers

Our payment providers collect payment information necessary to complete your purchase securely.

Examples may include:

  • Shopify Payments
  • Bancontact
  • Visa
  • Mastercard
  • PayPal
  • Klarna

These providers process your payment information according to their own privacy policies.

Shipping Partners

To deliver your order, we share the necessary delivery information with our logistics partners.

This may include:

  • Your name
  • Shipping address
  • Telephone number (where required)
  • Email address (for tracking updates)

Analytics Providers

We may use trusted analytics providers to better understand how visitors use our website.

These services help us improve:

  • Website performance
  • Navigation
  • User experience
  • Marketing effectiveness

Analytics providers receive limited technical information necessary to perform these services.

Advertising Partners

With your consent, we may work with advertising partners to display personalised advertisements based on your browsing behaviour.

These partners may use cookies or similar technologies in accordance with their own privacy policies.

How We Use Your Personal Information

We use your personal information to provide, improve and protect our Services. The way we use your information depends on how you interact with Mareaux.

Processing Your Orders

We use your personal information to process and fulfil your orders, including:

  • Processing payments
  • Confirming your purchase
  • Preparing and packing your order
  • Shipping your products
  • Providing tracking information
  • Managing returns and refunds
  • Handling exchanges where applicable
  • Communicating about your order status

Without this information, we may not be able to complete your purchase.

Creating and Managing Your Account

If you create a customer account, we use your information to:

  • Create and maintain your account
  • Authenticate your login
  • Save your preferences
  • Store your order history
  • Improve future shopping experiences

You remain responsible for keeping your login credentials confidential.

Customer Support

We use your personal information to provide customer support and respond to enquiries, including:

  • Answering questions
  • Resolving complaints
  • Assisting with returns
  • Providing sizing advice
  • Responding to warranty requests
  • Improving customer satisfaction

Improving Our Website

We continually analyse how visitors use our website in order to improve:

  • Website performance
  • Navigation
  • Product pages
  • Checkout experience
  • Mobile usability
  • Overall customer experience

This helps us create a faster, safer and more user-friendly website.

Personalising Your Shopping Experience

Where permitted by law, we may personalise your shopping experience by:

  • Recommending products based on previous purchases
  • Displaying recently viewed products
  • Remembering your shopping cart
  • Remembering your preferences
  • Showing relevant product recommendations

Marketing Communications

If you subscribe to our newsletter or otherwise provide your consent, we may contact you regarding:

  • New product launches
  • Restocks
  • Exclusive offers
  • Promotions
  • Seasonal campaigns
  • Events
  • Brand updates

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Please note that even if you unsubscribe from marketing emails, we may still send important transactional emails regarding your orders or account.

Fraud Prevention & Security

Protecting our customers is extremely important to us.

We may use your personal information to:

  • Detect fraudulent transactions
  • Verify customer identity
  • Prevent payment fraud
  • Investigate suspicious activity
  • Protect our website against misuse
  • Improve website security

If we reasonably believe fraudulent activity has occurred, we may suspend or cancel an order while further verification takes place.

Legal Compliance

We may process your personal information when necessary to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Resolve disputes
  • Enforce our Terms & Conditions
  • Protect our legal rights
  • Protect our customers and business

Sharing Your Personal Information

We only share your personal information where necessary to operate our business and provide our Services.

We never sell your personal information.

We may share information with trusted third parties, including:

Shopify

Our online store is powered by Shopify.

Shopify provides the infrastructure necessary to operate our online store, securely process customer data, manage orders and facilitate payments.

Shopify processes personal information in accordance with its own Privacy Policy.

Payment Providers

To process payments securely, we work with trusted payment providers.

Depending on your selected payment method, payment providers may receive information such as:

  • Name
  • Billing address
  • Payment details
  • Transaction amount

Payment providers process this information independently under their own privacy policies.

Shipping Partners

To deliver your order, we may share necessary delivery information with our logistics providers.

This may include:

  • Name
  • Shipping address
  • Telephone number
  • Email address (where required for delivery updates)

Only the information necessary to complete the delivery is shared.

IT & Website Providers

We work with trusted service providers who assist us with:

  • Website hosting
  • Data storage
  • Website security
  • Technical maintenance
  • Email services
  • Customer support systems

These providers only receive the information necessary to perform their services and are contractually required to protect your data.

Analytics Providers

We may use analytics services to better understand how visitors interact with our website.

Analytics help us improve:

  • Website speed
  • Navigation
  • Conversion rates
  • Product performance
  • Customer experience

Where required, analytics data is collected only with your consent.

Marketing Partners

With your consent, we may work with advertising partners to provide personalised advertisements based on your browsing behaviour.

These partners may use cookies and similar technologies in accordance with their own privacy policies.

Business Transfers

In the unlikely event that Mareaux is involved in a merger, acquisition, restructuring or sale of assets, your personal information may be transferred as part of that transaction.

Any successor organisation will remain responsible for protecting your personal information in accordance with applicable privacy laws.

We Never Sell Your Personal Information

Mareaux does not sell, rent or trade your personal information to third parties for financial gain.

Any sharing of personal information is limited to what is necessary to provide our Services, comply with legal obligations or operate our business securely.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing our Services, complying with legal obligations, resolving disputes and enforcing our agreements.

The length of time we retain your personal information depends on several factors, including:

  • The nature of the information collected
  • Whether you have an active customer account
  • Applicable legal and tax requirements
  • Ongoing customer support requests
  • Fraud prevention and security obligations

When your personal information is no longer required, we will securely delete or anonymise it where reasonably possible.

Data Security

Protecting your personal information is important to us.

We implement appropriate technical and organisational measures designed to protect your information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures include secure servers, encrypted communications, restricted system access and trusted third-party service providers.

While we take reasonable precautions, no method of transmitting information over the internet or electronically storing data is completely secure. Therefore, we cannot guarantee absolute security.

International Data Transfers

Your personal information may be processed or stored outside your country of residence.

Where personal information is transferred outside the European Economic Area (EEA), we take appropriate safeguards to ensure that your information remains protected in accordance with applicable data protection laws.

Where required, we rely on recognised legal transfer mechanisms such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy Decisions issued by the European Commission
  • Other legally approved safeguards

Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms.

This Privacy Policy applies only to Mareaux.

We are not responsible for the privacy practices, security measures or content of third-party websites.

We encourage you to review the privacy policies of any external websites before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us immediately so that we can remove the information where required.

Your Privacy Rights

If you are located in the European Economic Area (EEA), the United Kingdom or another jurisdiction with applicable privacy legislation, you may have certain rights regarding your personal information.

These rights may include:

Right of Access

You have the right to request access to the personal information we hold about you.

Right to Rectification

You have the right to request that inaccurate or incomplete personal information be corrected.

Right to Erasure

Under certain circumstances, you may request that we delete your personal information.

Please note that legal obligations may require us to retain certain information for a specified period.

Right to Restrict Processing

You may request that we temporarily restrict the processing of your personal information under certain circumstances.

Right to Object

You may object to certain types of processing, including processing based on our legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used and machine-readable format.

Where technically feasible, you may also request that we transfer your information directly to another service provider.

Exercising Your Rights

If you wish to exercise any of your privacy rights, please contact us using the contact details provided below.

To protect your privacy, we may request additional information to verify your identity before processing your request.

We will respond to all legitimate requests within the timeframe required by applicable law.

Complaints

If you have any questions or concerns regarding how we process your personal information, we encourage you to contact us first.

We will do our best to resolve your concerns promptly and fairly.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

For individuals located within the European Union, complaints may be submitted to the relevant supervisory authority responsible for data protection in your country.

Automated Decision-Making

Mareaux does not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

Where automated technologies are used for website functionality or marketing personalisation, they do not replace human decision-making regarding customer rights or purchases.

Contact Us

If you have any questions regarding this Privacy Policy, our privacy practices or your personal information, please contact us.

Mareaux

Belgium

📧 Email: Mareauxactivewear@gmail.com

🌐 Website: www.mareaux.be

Effective Date

This Privacy Policy is effective as of the date listed at the top of this document and replaces any previous versions.

We recommend reviewing this Privacy Policy periodically to stay informed about how Mareaux protects your personal information.